Shipping policy

Shipping Policy

Last Updated: 17/06/2026

We aim to provide a seamless and transparent shipping experience. This policy outlines our shipping procedures and timelines.

1. Order Processing Times

Once you place an order, our team typically requires up to 24 business hours to prepare it for dispatch. During peak periods, such as major sales events, this processing time may extend to 3-5 business days.

Our order processing schedule is as follows:

  • Monday to Friday: 9:00 AM - 3:00 PM
  • Weekends (Saturday & Sunday): Closed
  • Public Holidays (State & Federal): Closed
  • Other Closures: Order dispatching does not occur during annual stocktakes and the Christmas/New Year break. Any other rare business closures will be communicated.

2. Domestic & International Shipping

We ship to mainland Australia, Tasmania, and New Zealand. You can select your preferred carrier from the options at checkout.

Please note that the following delivery timeframes are estimates provided by our carriers. Once an order leaves our warehouse, its delivery is subject to the courier's operations, and potential delays can occur.

Australia

Standard Parcel Post

  • Same State: 2-4 Business Days
  • Interstate: 3-6 Business Days

Express Parcel Post

  • Same State: 1-2+ Business Days
  • Interstate: 1-3+ Business Days

New Zealand

  • Australia Post International Standard: 5+ Business Days
  • Australia Post International Express: 3+ Business Days

3. Free Shipping Terms & Conditions

Orders with a total value of $150 or more are eligible for free standard shipping through Australia Post.

Exclusions to Free Shipping:

Your order will not qualify for free shipping if any of the following conditions are met:

  • The delivery address is outside of Australia.
  • The delivery address is in Victoria, and the total weight or cubic weight of the order exceeds 20kg.
  • The delivery address is outside of Victoria, and the total weight or cubic weight of the order exceeds 12kg.
  • The order contains a particularly bulky item.
  • The order includes dangerous goods.

5. Resend Shipping Charges

Should your order be returned to us, the following terms regarding resending fees will apply:

  • Incorrect Address: If an order is returned due to an incorrect shipping address provided by the customer, a postage fee will be charged to resend the order.
  • Failure to Collect: If an order is returned because it was not collected from the courier after an attempted delivery, a postage fee will be charged for resending.
  • Transit Damage: If an order is returned to us due to damage sustained during transit, we will cover the full cost of resending the order.
  • Other Issues: If an order is returned due to a shipping issue beyond the control of both the customer and our business, we will cover the cost of resending the order.

6. Order Tracking

Once your chosen carrier has collected your order from our warehouse, you will receive an email containing a tracking link to monitor the progress of your delivery. If there is any error with your tracking link you can contact our support team via our email info@mirch.com.au

7. Potential Service Interruptions

Delivery times may be affected by variables outside of our control, such as adverse weather conditions, carrier delays, or high-volume periods. In some instances, the carrier will notify you directly of any potential delays. We appreciate your patience and understanding in these situations. For major disruptions, you can contact our support team via our email info@mirch.com.au

8. Order Cancellations

If you wish to cancel your order, please get in touch with us promptly. Cancellations are only possible if the order has not yet been packed or shipped. If your order has already been dispatched, you’ll need to wait for it to arrive and follow our Returns Policy to initiate a return.

Need Help?

Our team is here to make sure your experience with MIRCH is seamless and stress-free. If you have any questions about your order or need assistance with shipping, feel free to reach out — we’re always happy to help.

Business Name: MIRCH

Phone Number: +61 (03) 9605 9353

Support Email: info@mirch.com.au

Business Days: Monday To Friday, 9:00 AM To 6:00 PM (AEST)

Business Address: 2/42-46 Hallam S Rd, Hallam VIC 3803, Australia